Customer service of setzhardseltzer.com
How to buy
You do not need to be registered to shop at setzhardseltzer.com.
By registering you will be entitled to benefits designed especially for you.
Discover current trends directly from our Home Page offerings by selecting a brand or category from the navigation menu or by using the site’s internal search.
On each product sheet you will find all currently available size and color combinations, description and composition of the item. Click on the product image to enlarge it and view all the details.
How to order
To purchase a product at setzhardseltzer.com:
- from the product tab, select the size of the item
- add product to cart
- When you have finished your shopping session, click on the ‘bag icon in the upper right corner
- enter personal information, date and place of birth for non-EU customers, shipping and payment information
- select a shipping type and one of the payment options
- check that the information entered is correct and click “Buy.”
Within a few minutes you will receive a confirmation e-mail with all the details of your order.
From this point on, our warehouse will take care of everything, and as soon as your order ships, you will receive an email notification containing a tracking link where you can monitor the shipment.
VOUCHERS AND GIFT CARDS
With setzhardseltzer.com promo codes you can access exclusive promotions and initiatives.
To receive Promo Codes you will need to subscribe to the Newsletter.
When you get to the cart summary*, click on “Apply Promo Code”
To take advantage of a promotion, enter the code in the appropriate field in the shopping cart and click “APPLY.”
If the code is found to be invalid, check from the newsletter you received for validity dates and categories to which the promotion applies.
Continuing items and items already on sale are excluded from promotions.
*You can only use one gift certificate or promo code per purchase.
Register at setzhardseltzer.com to begin taking advantage of many benefits:
- Save time in future purchases, you won’t have to enter your information each time.
- Check the status of your orders at any time.
- Review your purchase history.
- Love a garment and don’t want to let it out of your sight? Add it to your Wishlist!
- Receive a Preview of the latest trends
- Unpublished pages dedicated to registered users
Enable the “Remember Me” option so you don’t have to identify yourself every time you log on to setzhardseltzer.com
The conversions shown in our tables refer to international standards. See the Product Sheet of the item you are interested in for more detailed information.
Find the right size for you with the help of our charts:
How we measure products
Trouser bottom: with the trouser leg well spread out, we measure the bottom from seam to seam on the front only.
Hat circumference: we measure it by wrapping the tape measure around the perimeter at the widest part.
Care of your garments
Some tips to have your garments always look perfect!
- If there are color contrasts, it is recommended to wash the garment separately, observing the temperature indicated on the label.
- Natural fabrics such as wool, linen, or silk shrink if washed at too high a temperature and warp with the spin cycle or if stretched vertically.
- We recommend that you wash man-made and synthetic fabrics with lukewarm water and iron them at a low temperature and inside out. If possible with liquid detergent and not powder or solid.
- Jeans should always be washed inside out and at temperatures no higher than 40°C (104°F).
- For leather garments, wash only at specialized laundries.
- If there are decorations/prints, it is recommended to iron the garment inside out.
- Remove removable parts before washing and/or ironing. Remove removable parts before washing and/or ironing.
- When drying garments outside, avoid exposure to direct sunlight.
- When ironing, start by applying the lowest temperature. Iron garments slightly damp and inside out in the case of dark colors.
The site and the virtual store are owned by Golden state srl, Via Bagutta 13, 20121 Milan (MI) Italy P.IVA: 11685140961 CF: 11685140961
PURCHASE OF ITEMS
Items may be offered for sale on the site’s virtual store. Check the features of those items on the virtual store pages before confirming your purchase.
PRICES AND PAYMENT METHODS
Check the virtual store for the price of each item before confirming your purchase.
Purchases can be paid by credit card (Visa, Mastercard, Maestro, CartaSì, American Express or JCB circuits), PayPal, Paypal Express, at Checkout.
Available shipping methods, associated costs, and expected delivery dates will be indicated in the Store from time to time.
You can contact our customer service department for assistance or submit complaints.
To receive information on products, orders, shipments, terms of sale, etc. (for inquiries regarding orders placed, it is essential to provide the order identification number).
You can contact customer service in the following ways by e-mail at email@example.com.
Shipping and returns
Products in the SALE category with -50% and -70% discounts are not subject to exchange/returns.
Shipping of products is done by choosing the best courier for the destination area, may vary depending on the type of Item purchased.
A parcel tracking (tracking) service is in place for all available couriers.
Couriers deliver Monday through Friday, during the hours 10 am – 7 pm. The recipient cannot request delivery on specific days or times. In case of absence of the recipient, the courier will leave a notice of passage, by means of a label affixed to the address. Delivery will be attempted twice: if unsuccessful, the courier will return the package to Our premises.
To facilitate the resolution of the delivery practice in the course of the order is therefore crucial:
- Give a correct telephone number (landline or mobile).
- Give a delivery address where someone is always present who can pick up the goods.
- Always specify the last name on the intercom.
setzhardseltzer.com will not be responsible for any malfunctions in the delivery service by the courier company.
The courier notifies the customer by e-mail about the status of the shipment. The service is automatically activated if the e-mail address field is filled in correctly.
We urge you not to enter a PO BOX in the address field, as the courier would be unable to deliver the purchased goods. Therefore, a physical delivery address must be entered.
In the case of deliveries made at reception/gateway (with signature for pickup by receptionist), setzhardseltzer.com will not be responsible for subsequent non-delivery of the package to the final recipient.
If a destination country does not appear among those listed, it means that there are currently no plans to deliver products to that country.
It will not be possible to send orders to military bases or mailboxes.
Shipping and delivery
Goods shipped are accompanied by a pro forma invoice in which the total value of the goods purchased is stated in Euros. The invoice states the value of each individual item purchased.
SETZ – Golden State Ltd. shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or other circumstances beyond its control.
Orders are processed for shipment Monday through Friday 11:00 a.m. to 5:30 p.m. (CET). Orders placed Friday through Sunday will be processed the following Monday.
Orders for available merchandise, upon confirmation of merchandise availability and verification of the bank transaction, are shipped the day after the order is received. The amount of transactions made by credit card is charged immediately when the order is processed and following verification of the transaction by the Bank. In all cases, SETZ – Golden State Ltd. reserves the right to postpone shipment if the order cannot be shipped for reasons beyond its control. Please note that during promotions and sales, shipments may be delayed.
Deliveries are made during business hours Monday through Friday, excluding holidays. The courier will make 2 delivery attempts; if unsuccessful, the order will return to our warehouse.
All orders are processed automatically by the system, so we are unable to change shipping and delivery times.
If for any reason, an order is not delivered due to non-cooperation by the customer (wrong phone number, wrong address, absent address, non-compliance with import regulations), as per trade agreements, the package may be shipped back to Italy at the customer’s expense, including import taxes. These charges will be deducted from any possible refund.
Shipping methods and charges
Delivery time and shipping costs will vary depending on the type of shipment. You can choose between home delivery or in-store pickup.
Below are the express couriers we use and the shipping times by geographic area:
|<>Italy||3-5 giorni||24-48 h|
|Europe||2-3 days||1-2 days|
Italy (Free for orders over 100 EUR)
Standard (4 – 8 days) 5 EUR / Cash on delivery 5 EUR
Europe and Europe Extra CEE (Free for orders over 200 EUR)
Standard (8 – 10 days) 15 EUR
United States, Canada (Free for orders over 400 EUR)
Express (2-4 days) 35 EUR
Bahrain, Brunei, China, South Korea, Egypt, United Arab Emirates, Philippines, Japan, Greenland, Hong Kong, India, Indonesia, Kuwait, Malesia, Messico, Singapore, Sri Lanka, Thailandia (Free for orders over 400 EUR)
Express (2-4 days) 45 EUR
Rest of the World (Free for orders over 400 EUR)
Express (2-4 days) 60 EUR
Shipping to Russia is not available.
In Italy, delivery takes place within 24-48 hours, 24 hours after the order is registered. For customized products, delivery may take an additional one or two days. Any delivery delays may be caused by temporary product unavailability, courier service disruptions, force majeure events, or holidays. If the goods have not been received after 8 working days (excluding Saturdays and Sundays), please contact customer service at firstname.lastname@example.org.
Delivery times for orders placed Monday to Friday before 1:00 PM (CET) are 2 working days for Express deliveries and 24 hours for Urgent deliveries. For orders placed after 1:00 PM (CET), on weekends, or on public holidays, delivery will take an additional day.
In Europe and the rest of the world, delivery takes place within 2-4 days, 24 hours after the order is registered. For customized products, delivery may take an additional one or two days. Any delivery delays may be caused by temporary product unavailability, courier service disruptions, force majeure events, or holidays. If the goods have not been received after 8 working days (excluding Saturdays and Sundays), please contact customer service at email@example.com.
A package tracking service is available for all available couriers.
Couriers make deliveries from Monday to Friday, between 10 am and 7 pm. The recipient cannot request delivery on specific days or times. In the event of the recipient’s absence, the courier will leave a delivery attempt notice by affixing a label to the residence. Delivery will be attempted twice. In case of unsuccessful delivery, the courier will return the package to our headquarters.
To facilitate the resolution of delivery issues during the order process, it is essential to:
1. Provide a correct contact telephone number (landline or mobile).
2. Provide a delivery address where someone is always available to receive the goods.
3. Always specify the surname listed on the intercom.
setzhardseltzer.com will not be responsible for any courier service disruptions.
The courier will notify the customer via email regarding the shipment status. The service is automatically activated if the email address field is correctly filled in.
Please do not enter a PO BOX in the address field, as the courier will be unable to deliver the purchased goods. Therefore, a physical delivery address must be provided.
For deliveries made to reception/concierge (with the receptionist’s signature for collection), setzhardseltzer.com will not be held responsible for subsequent failed deliveries to the final recipient.
If a destination country is not listed, it means that product delivery is currently not available in that country.
Orders cannot be shipped to military bases or post office boxes.
Payments require automatic verification by the bank that issued the credit card, which may cause a delay in order shipment.
Once authorized, the payment will be credited to the setzhardseltzer.com account, and the order will be processed as soon as possible.
Orders are processed in chronological order based on the time of receipt. Orders with “express shipping” have priority in processing compared to orders with “standard shipping.” On weekdays (Monday to Friday), orders are processed within 24 working hours of receipt.
During specific times of the year, on holidays (when couriers do not make shipments), and during periods of high order traffic, the order processing times may be delayed up to 3-4 days:
- January 1st and 6th
- Easter and Easter Monday
- April 25th
- May 1st
- June 2nd
- August 15th
- November 1st
- Black Friday, flash sales, discounts, etc.
Check the status of your order at any time by going to the My Orders section in My Account. If you haven’t registered on setzhardseltzer.com, you can access the Orders section directly. In this case, you will need to enter your email address and order code.
Furthermore, when your order has left our warehouses, we will send you a confirmation email of the shipment.
Customs duties and taxes
If the shipment is addressed to a country outside the European Union, the goods may be subject to customs duties and any sales taxes. Any additional costs related to customs clearance will be the sole responsibility of the recipient.
In the event of refusal of the goods by the customer or non-delivery for other reasons (e.g., incorrect address and/or phone number of the recipient, repeated absence of the recipient, etc.), the amount covering the following expenses will be deducted: “goods dispatch” + “goods return” + “customs for return,” and charged to the recipient. However, the price of the goods will be refunded.
Customs duties and any taxes vary depending on the destination country and are applied upon the arrival of the goods in the same country. For information on the amount of duties and any taxes, as well as the customs clearance procedures, it is recommended to contact the competent Customs Offices of the destination country.
Right of withdrawal
You have the right to withdraw from the contract within 14 days. The withdrawal period expires 14 days after the day on which you or a third party, other than the carrier and designated by you, acquire physical possession of the purchased item. If you have purchased multiple items in a single order, the withdrawal period expires 14 days after the day on which you or a third party, other than the carrier and designated by you, acquire physical possession of the last item.
To exercise the right of withdrawal, you are required to inform us (by mail at the address “SETZ – Golden State srl, VIA Bagutta 13, 20121 Milan (MI), Italy” or by email at firstname.lastname@example.org) of your decision to withdraw from the purchase contract through an explicit statement. To meet the withdrawal deadline, it is sufficient to send the communication concerning the exercise of the right of withdrawal before the withdrawal period expires. Upon receipt of the withdrawal request, we will send you a confirmation of receipt via email.In the event of withdrawal from the purchase contract, the return cost of €7 and the shipping cost will be deducted, while the cost of the goods will be refunded to us, without undue delay and in any case no later than 14 days from the day we receive your withdrawal request. Such refunds will be made using the same means of payment you used for the original transaction, unless you have expressly agreed otherwise.
If you have exercised the right of withdrawal with regard to the purchase of an item, unless we offer to collect that item, please return the item to us or deliver it to us without undue delay and in any case within 14 days from the day you communicated your withdrawal from the purchase contract to us. The deadline will be considered met only if the items are returned before the expiration of the 14-day period. The items must be returned to the following address: “SETZ – Golden State srl, Via Bagutta 13, 20121 Milan”. The costs of returning the items will be at your expense, unless you choose to use our free collection service. You can also return the items free of charge at our physical store. Follow the return instructions below.
In the event of exercising the right of withdrawal from the purchase of items, the refund may be suspended until we receive the items or until you provide evidence that you have returned the items, whichever is earlier.
You will only be liable for any diminished value of the items resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
You are required to return the items in their original condition and with the warranty seals and original labels intact. The packaging of the items must be careful in order to protect the original packaging from damage, writing, or labeling.
The right of withdrawal is excluded, in particular, in the following cases provided by the Consumer Code:
a) the supply of tailor-made or clearly personalized goods;
b) the supply of sealed goods that are not suitable for return due to hygiene reasons or related to health protection and have been opened after delivery. Therefore, for example, for hygiene reasons, slips, thongs, and panties have a protective system that prevents them from being tried on or used. If you wish to return this type of item, you must keep the label and the protective device.
Return with Home Pickup
You have 14 days from the receipt of the order to exchange the items for different sizes or request a refund. To do so, you can request a home pickup at a cost of €7. We will arrange for a courier to pick up the package:
- Send an email to email@example.com specifying whether you want to make an exchange or return. setzhardseltzer.com reserves the right to request, if necessary, a photograph of the product to verify its condition in order to accept or reject the return.
- setzhardseltzer.com will send an email indicating the return number to be applied to the product’s tag using the warranty seal and a copy of the accompanying invoice to be applied to the package.
- Prepare the package with the accompanying invoice: Package the items securely, the warranty seal must be intact and not tampered with. If possible, use the original packaging and attach the previously printed accompanying invoice.
- The courier will come to your home to pick up the package: We will send you an email to confirm a date and time slot for the pickup of the items. In the case of a return, the refund will be made using the same payment method as the purchase within 3-12 working days from the date of receipt of the package at our warehouses, deducting the return cost of €7 and the shipping cost.
Conditions for withdrawal
When you exercise the right of withdrawal, you must know that:
- The returned items must not have been damaged.
- The security seal and original labels must be intact; otherwise, the return will not be accepted.
- The right of withdrawal does not apply in the case of: (a) the supply of tailor-made or clearly personalized goods (including customized items as referred to in the previous art. 4.12); (b) the supply of sealed goods that are not suitable for return due to hygiene reasons or related to health protection and have been opened after delivery. Therefore, for example, for hygiene reasons, slips, thongs, and panties have a protective system that prevents them from being tried on or used. If you wish to return this type of item, you must keep the label and the protective device.
- Once we receive your package, we will check the condition of the items and proceed with replacing the size or color or refunding the returned items, deducting the return cost of €7 and the shipping cost.
If you voluntarily choose to return the item to us using a different shipping method, you will bear the shipping costs. In the case of a return by mail, setzhardseltzer.com does not accept shipments with charges to the recipient or cash on delivery.
Exchange of Goods
When you exercise the right to exchange, you should know that:
- You can only exchange the item for a different size or color.
- You CANNOT exchange an item for a different item or category from the one purchased.
Download the withdrawal form (pdf)
The items sold on the Website to users acting as consumers (i.e., for purposes unrelated to any entrepreneurial, commercial, artisanal, or professional activity they may carry out) are covered by the legal warranty of conformity pursuant to articles 128-135 of the Consumer Code.
A lack of conformity exists when:
a) the item is not suitable for the use for which goods of the same type are normally used;
b) the item does not conform to the description given by us on the Website and does not possess the qualities of the good that we presented to you;
c) the item does not have the usual quality and performance of an item of the same type, which you can reasonably expect, given the nature of the item and, if applicable, the public statements we made about the specific characteristics of the item on the Website, by the manufacturer, or by its agent or representative, particularly in advertising or labeling;
d) the item is not suitable for the particular use desired by you, which you brought to our knowledge at the time of the conclusion of the contract and which we accepted, also by conclusive acts.
You can choose to ask us to repair the item or replace it, without incurring any expenses in both cases, unless the remedy requested is objectively impossible or excessively expensive compared to the other. You can choose to request an appropriate price reduction or the termination of the contract if one of the following situations occurs: (i) repair and replacement are impossible or excessively expensive; (ii) we have not carried out the repair or replacement of the item within a reasonable period; (iii) the replacement or repair previously carried out has caused you significant inconvenience.
If you have found a lack of conformity in an item purchased on the Website, please contact us immediately via email at firstname.lastname@example.org or by mail at “SETZ – Golden State srl, VIA Bagutta 13, 20121 Milan”.
We will provide you with feedback as soon as possible, providing instructions regarding the specific procedure to follow and the available remedies, taking into account the nature of the article and the type of reported non-conformity defect.
Refunds can take between 3 to 12 working days from the moment we receive the returned goods at our warehouse. After acceptance, we will immediately request the refund and send a confirmation email. The refund will be made using the same payment method used for the purchase, deducting the return cost of €7 and the shipping cost.
Refund processing times vary depending on the chosen payment method:
Credit Card: Our bank will process the refund within 7 working days from the Return Acceptance Confirmation email. The time it takes to see the refund in your account depends on the card issuing institution.
PayPal: The refund will be visible in your PayPal account within 24 hours from the Return Acceptance Confirmation email.
Cash on Delivery: The refund will be made via bank transfer to a bank or postal current account provided during the return procedure. From the refunded amount, €5 will be deducted as a “cash on delivery” service fee. The refunded sum will be visible in your account statement within 10 working days from the Return Acceptance Confirmation email.
If you decide to return an item to us using a shipping method of your choice, without using our free item pick-up service, you will be responsible for the return shipping costs.
In any case, for any type of refund request, the return cost of €7 and the shipping cost (€5) will always be deducted.
Before confirming your purchase, please check the price of each item on the online store.
setzhardseltzer.com accepts the following payment methods:
Debit or Credit Card: Visa, MasterCard, American Express, and JCB; Visa Electron; rechargeable credit cards; enabled Maestro debit cards.
The amount will be charged to your card upon order completion.
Credit Card Security
All transactions are processed through a secure server, ensuring maximum data protection for customers of setzhardseltzer.com.
setzhardseltzer.com Customer Service representatives are not authorized in any way to request or accept credit card numbers and/or card expiration dates.
To provide greater protection for e-commerce purchases, GOLDER STATE recommends its customers to join Verified by Visa or Mastercard SecureCode services, which require a security PIN code to safely complete their purchases.
For more information, please visit the website:
www.visaitalia.com or www.mastercard.com/it
Credit Card Charges
If sufficient funds are available and the provided bank details are valid, the transaction will be processed instantly.
The credit card used will be charged at the time of purchase, even for pre-orders, although the shipment of such items may occur later in the season.
PayPal: To conveniently make online purchases without entering credit card information on the website.
The account will be charged upon order completion. To register a new PayPal account, visit the website paypal.com.
Apple Pay and Google Pay, we recommend consulting the operators’ website for more details.
Cash on delivery: available for amounts below €1,000.
At the time of delivery, it will be necessary to have the exact amount of the order in cash, as indicated in the shipment confirmation email; the courier cannot give change and does not accept checks. For any refunds, a bank or postal account must be provided.
This payment method has an additional cost of €5.00.
We would like to remind our new customers that setzhardseltzer.com may request the Bank or Paypal to verify the transaction, including contacting the corresponding bank. This verification may cause some delay in the shipment of the order.
setzhardseltzer.com reserves the right to request new Customers to ship the goods to the billing address.
For setzhardseltzer.com, security in online purchases is essential. All transactions are directly transmitted in encrypted form (SSL) to the financial institution.
We have SSL Lets Encrypt certificates and security certificates for online transactions: Verified by VISA, MasterCard SecureCode and American Express Safekey.
To protect your credit card purchases, you will be asked to enter your CVV code with each order.
Our Payments department will conduct fraud checks before approving the transaction and, for your greater protection, may contact you for additional details before confirming the order.
Frequently asked questions
How to contact us
You can contact our customer service department for assistance, file complaints, or get any other information.
You can contact customer service in the following ways via e-mail at email@example.com, to obtain information about products, orders, shipments, terms of sale, etc. (for inquiries related to placed orders, it is essential to provide the order ID number).